Returns & Exchange Policy
RETURNS & EXCHANGE POLICY
With effect from 9 July 2023, returns & exchange will only be processed if your request is submitted within 7 days from the date you received your order.
- Exchange item for different size/colour
- Replacement for a wrong or defective item sent
Kindly ensure that all items are unwashed, unsoiled, undamaged and unaltered items must be in its original packaging. Items from Clearance/Defect Sale will not be accepted.
How to initiate a request
DM us on Instagram or Whatsapp us at 85050993 with the following information:
- Order Number (#)
- Item name/size
- Reasons and photos for request
- Items to be returned to:
21 Woodlands Close
Woodlands Primz Bizhub
#04-08 (Left Room)
IMPORTANT: Please take note that you will have to incur the shipping cost where applicable.
Our team will inspect all returned items and issue a refund within 7 working days. Refund methods will vary as it depends on the initial payment method for the order.
I.e.: If your Payment Method is Cash (Paynow/Bank Transfer), your Refund Method will be Qalbi Store Credit/ Gift Code If you made payment using Atome or Mastercard/Visa, any refunds will be returned to you using the same payment method.
Alternatively, you may fill in the contact form below and our team will reach out to you within 3 business days.