Frequently Asked Questions

Where is Qalbi based?

We are based in Singapore and all orders are shipped from Singapore.

Do you have a physical store?

At the moment we operate entirely online and all orders are taken via our website. We do have pop up stores from time to time and we will announce on our Instagram page or our website should there be one coming your way.

How long will my order take to reach me?

Domestic Address 4-7 working days

International address 14-30 working days.

What are your shipping options?

Qxpress shipping $4.50 (Local)

International shipping rates applies at checkout.

Self-Collection: Qalbi office. We will notify you once your order is ready for pick-up.

What are your mode of payment?

Credit and debit card, Bank transfer, Paynow, Atome


Bank Transfer : OCBC 601886674001

Paynow UEN ; 53453877X


Kindly whatsapp us at +65-86602045 or DM us on Instagram

with your order number once bank transfer / paynow has been made

Item has a defect. What should I do?